Contact
Say hello
The easiest way to reach the Pillow Exchange team is by email. We read everything, and we try to reply to questions about our articles within a few working days.
Email us at
Good things to write to us about
- Corrections. If something in an article is wrong, unclear or out of date, tell us which page and what you noticed.
- Article ideas. A pillow or sleep question you could not find an answer to? We would love to hear it.
- Questions about a guide. If a step in, say, the washing guide does not match your care label, ask — though the label always wins.
- Privacy requests. Questions about data or cookies on this site; see also our privacy policy.
- Business and partnership enquiries. Please include your company name and what you have in mind.
What we cannot help with
We cannot give personal medical advice, diagnose sleep or pain problems, or recommend a specific product for your body over email. For persistent neck or back pain, snoring with pauses in breathing, or ongoing insomnia, please speak to a doctor or physiotherapist.
We also do not sell pillows from this website, so we cannot help with orders, deliveries or returns from other retailers — contact the shop you bought from.